Triggers Dashboard: Missing Shipping Address
On the Triggers dashboard, there is a tab titled "Missing Shipping Address".
Who is on this list?
Within this section of the dashboard, you'll see patients who:
- Are registered on the Babyscripts myJourney app
- Have since been signed up for BP montioring
- Have not yet provided their shipping address (for their myJourney Kit)
What to do with these patients
Babyscripts sends automated reminders to patients to enter their shipping address in the app if it is missing. We also suggest the followingt:
- Email the patient directly from the Triggers dashboard. To do so, simply click on any patient in the dashboard. Their details will pop-up on the left. Then, click the pink envelope icon to send an email to the patient.
- If the patient has an upcoming appointment or tele-health visit, remind the patient to input their shipping address in the app (by going to Profile > Shipping Address).
- If you have the patient's current shipping address on file, you can enter the patient's shipping address on their behalf. More on this below.
Providing a patient's shipping address on their behalf
If you are confident that you have a patient's most up-to-date shipping address on file, you can enter the address on the patient's profile in DIANA. Once an address is provided, Babyscripts will ship out a myJourney Kit to the patient.
How to add a patient's address in DIANA
- Open the patient's profile in DIANA.
- Click the pink "Edit" button.
- Fill in the patient's address including street, city, state, and zip code.
- Click the pink "Save" button to save the address.
